Terms & Conditions

CHARLIE CHAPATTI WEBSITE TERMS AND CONDITIONS

I. Terms and Conditions of Use and Sale
II. Privacy Policy
III. Voucher Terms and Conditions
IV. Competitions Terms and Conditions
V. Cookies Policy

Important Legal Notice

This page (together with our Cookies Policy) sets out the terms and conditions (“Website Terms”) on which we, Charlie Chapatti, provide our services through our website charliechapatti.com (“Website”). Please read these Website Terms carefully before ordering any products through, the Website, as your purchase of any products offered on the Website is subject to these Website Terms. By ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.

We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English Language.

Use of your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy.

For the avoidance of doubt please note that references to “Website” in these Website Terms include any current or future version of our website charliechapatti.com and any device through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

I. TERMS AND CONDITIONS OF USE AND SALE

1. INTRODUCTION AND OUR ROLE

1.1 Company details: Charlie Chapatti is a company registered in England and Wales with registered company number 08873945 whose registered office is at 50 Havelock Terrace, London SW8 4AL.

1.2 VAT number: Our VAT number is GB 219754680

1.3 Service: We provide a service where orders (“Orders”) of our products (“Products”) displayed on the Website (the “Service”) can be either delivered or collected from your chosen restaurant (“Store”).

2. WEBSITE ACCESS AND TERMS

2.1 Website access: You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone.

2.2 Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website.

2.3 Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.
2.4 Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

3. YOUR STATUS

3.1 Capacity and age: By placing an Order through the Website, you warrant that:
3.1.1 you are legally capable of entering into binding contracts; and
3.1.2 you are at least 18 years old.

3.2 Alcohol: Alcohol will not be sold by Charlie Chapatti.

4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

4.1 Compiling your Order: Once you have proceeded to Order by selecting this option online (“Order Online”), you are led to our transactional platform in partnership with OrderSwift, to carry out the Order. You will be directed to a landing page showing the option of either order for delivery or order for collection. Once you have selected either collection from your chosen restaurant, or delivery after entering your correct postcode, you will then be taken to the next stage where you will select the Products you wish to order from the menu. Once selection has been chosen and you proceed to “Checkout” you will have to provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the “checkout”, “proceed”, “place my order” or a similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so, we will start processing your Order and errors cannot be corrected.

4.2 Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraph 4.4 for details of the process relating to rejected Orders). If you wish to change or cancel your Order, you may contact us on 020 8675 8496. However, there is no guarantee that we will be able to answer or that we will agree to your requests as we may have already started processing your Order.

4.3 Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Store.

4.4 Processing your Order and Store rejections: On receipt of your Order, we will begin processing it by sending it to the relevant Store and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive, each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant. We will endeavour to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if we reject your Order. However, we and our Stores have the discretion to reject Orders at any time because we are too busy, due to weather conditions or for any other reason.

4.5 Delivery of your Order: Estimated times for deliveries and collections are provided by your chosen Store (or nearest Store to you when selecting delivery) and are only estimates. We do not guarantee that Orders will be delivered or will be available for collection within the estimated times.

5. PRICE AND PAYMENT

5.1 VAT and delivery costs: Prices will be as quoted on the Website. These prices do include VAT and exclude delivery costs (if you opt for delivery instead of collection) and are subject to a minimum order amount for delivery. These additional costs will be added to the total amount due where applicable.

5.2 Incorrect pricing: This Website contains a large number of items on the menu and it is possible that some of the items may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, we are not under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

5.3 Payment methods: Payment for Orders made online through the Website must be made by an accepted credit or debit card and cannot be made in cash to the Store at the point of delivery to you or collection. Cash can only be accepted at the Store at the point of collection and delivery when the Order has been placed over the phone and not through the Website.

5.4 Card payments: If you pay by credit or debit card, you may be required to show the card at the time of delivery as proof of identification and so that we can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

5.5 Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by Charlie Chapatti, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer may initially “ring-fence” the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

5.6 Rejected orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will “ring-fence” the full amount of your Order. If your Order is subsequently rejected (as described in paragraph 2.5 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

6. CUSTOMER CARE

6.1 General: Customer care is extremely important to us. We will therefore try to assist you where possible if you have any problems with your Order. You can contact us by calling the telephone number shown on the Website or via the e-mail address also provided on the Website.

6.2 Questions about your order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact us as described above (paragraph 3.1) and one of our Advisers will attempt to follow up on your query.

6.3 Changing or Cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our team as described in paragraph 3.1 in order to communicate your requests. However, there is no guarantee that we will be able to answer or that we will agree to your requests as we may have already started processing your Order.

6.4 Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by Charlie Chapatti, please consider providing feedback by e-mailing to us directly using the e-mail address specified on the Website (Charlie@charliechapatti.com) to reflect your experience. Feedback is an important part of our quality control process.

6.5 Compensation:  If you are dissatisfied with the quality of any Products or the service provided by a Store and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us directly to lodge your complaint and, where appropriate, follow our complaints procedure as specified above (paragraph 6.4).

7. LICENSE

7.1 Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
7.1.1 You must not misuse the Website (including by hacking or “scraping”).
7.1.2 Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 4.1 is prohibited.
7.1.3 You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 4.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
7.1.4 You must ensure that our status as the author of the material on the Website is always acknowledged.
7.1.5 You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

8. SERVICE ACCESS

8.1 Website availability: While we try to ensure the Website is normally available twenty-four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

8.2 Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.

8.3 Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

9. LINKS TO AND FROM OTHER WEBSITES

9.1 Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

9.2 Linking permissions: You may link to the Website’s homepage (www.charliechapatti.com), provided that:
9.2.1 you do so in a fair and legal way which does not damage or take advantage of our reputation;
9.2.2 you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
9.2.3 any website from which you link must comply with the content standards set out in these Website Terms; and
9.2.4 we have the right to withdraw linking permission at any time and for any reason.

10. DISCLAIMERS

10.1 Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

10.2 Allergy, dietary and other menu information: We try to accurately copy the item names, descriptions, prices, special offer information, heat and allergenic warnings and other information (“Menu Information”) from our menus, online. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Store directly before ordering.
10.2.1 Some of our products do contain nuts and will be specified, however some ingredients are produced in factories that handle nuts and some ice creams contain nuts.
10.2.2 Our Stores are busy working environments and there is a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please telephone us and inform your order-taker at the Store directly in full of your allergies.
10.2.3 All Charlie Chapatti Stores have incorporated and follow a rigorous procedure to approve and list food items/dishes on the Website which are Halal. We would like to assure you that all the food items listed on charliechapatti.com website are confirmed by respective Vendor Partners to be fully Halal compliant.
10.2.4 We also have a number of options available for vegetarians which are integrated in our menus. We also have procedures in place to ensure there are dishes available that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are vegetarian, please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.
10.2.5 Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain.
10.2.6 Some products may have been previously frozen.
10.2.7 Any images of our products contained on our menus and Site are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size and look of our dishes can vary and products you order may vary slightly from those images.

11. LIABILITY

11.1 General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

11.2 Exclusion of liability: Subject to clause 8.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:
11.2.1 any loss of profits, sales, business, or revenue;
11.2.2 loss or corruption of data, information or software;
11.2.3 loss of business opportunity;
11.2.4 loss of anticipated savings;
11.2.5 loss of goodwill; or
11.2.6 any indirect or consequential loss.

11.3 Limitation of liability: Subject to clauses 8.1 and 8.2, our total liability to you in respect of all other losses arising under or in connection with the Service or the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.

11.4 Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

12. TERMINATION

12.1 Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
12.1.1 you have used the Website in breach of paragraph 7.1 (License);
12.1.2 you have breached clause 9 (Links to and from other websites); or
12.1.3 you have breached any other material terms of these Website Terms.

12.2 Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.

13. WRITTEN COMMUNICATIONS

13.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event“).

14.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1 strikes, lock-outs or other industrial action;
14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
14.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
14.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
14.2.5 impossibility of the use of public or private telecommunications networks; and
14.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.

15. ADDITIONAL TERMS

15.1 Privacy Policy: We are committed to protecting your privacy and security where all personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy which is incorporated into these Website Terms by this reference and is available here.

15.2 Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.

15.3 Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

15.4 Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

15.5 No waiver: any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.

15.6 Assignment: you may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.

15.7 Headings: the headings in these Website Terms are included for convenience only and shall not affect their interpretation.

16. GOVERNING LAW AND JURISDICTION

16.1 These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts).

II. PRIVACY POLICY

1. CHARLIE CHAPATTI PRIVACY POLICY

1.1 We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information.

1.2 We are registered with the Information Commissioner’s Office (no. ZA152829) under the Data Protection Act 1998. By visiting and/or using the Services on the Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

2. INFORMATION THAT WE COLLECT FROM YOU

2.1 When you visit the Website or use our Service to make an Order from a Store through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.

2.2 By accessing Charlie Chapatti information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) through your mobile’s browser or otherwise.

3. USE OF INFORMATION

3.1 Your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service. It will also enable us (and out payment platform, OrderSwift) to bill you and enable us and/or a Store with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the Store may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.

3.2 We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.

3.3 Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

3.4 Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

3.5 If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details shown in paragraph 8 below.

4. DISCLOSURE OF YOUR INFORMATION

4.1 The information you provide to us will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff and third parties including companies within the Charlie Chapatti group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.

4.2 The third parties with whom we share your information (such as OrderSwift) may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any of our Stores that you have placed an Order with so as to allow the Store to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

4.3 If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details clearly shown in paragraph 8 and/or by amending your profile accordingly.

4.4 If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

4.5 We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Stores or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

5. SECURITY AND DATA RETENTION

5.1 We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

5.2 Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

5.3 The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. ACCESSING AND UPDATING

6.1 You have the right to see the information we hold about you (“Access Request“) and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 8 below. In the event that you make an Access Request, we reserve the right to charge a fee of ten pounds (£10.00) to meet our costs in providing you with details of the information we hold about you.

7. CHANGES TO OUR PRIVACY POLICY

7.1 Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.

8. CONTACT

8.1 All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Charlie Chapatti Ltd. 50 Havelock Terrace, London, SW8 4AL or by telephone to 020 8675 8496.

III. TERMS AND CONDITIONS OF USE AND SALE

1. GENERAL

1.1 The following general terms and conditions (the “General Voucher Terms”) will apply to all vouchers issued by Charlie Chapatti from time to time for use on the Website, including vouchers with a credit value (“Paycode Vouchers”) and promotional discount vouchers (“Discount Vouchers”, and together with Paycode Vouchers (“Vouchers”).

1.2 Individual Vouchers will also be subject to, and the General Voucher Terms will be supplemented and/or modified by, additional terms and conditions (the “Specific Voucher Terms”) that will be specified on the Voucher or at the time the Voucher is issued.

1.3 Vouchers may only be redeemed toward online Orders made through the Website.

2. SPECIFIC TERMS OF USE FOR PAYCODE VOUCHERS

2.1 Paycode Vouchers must be applied to a registered Charlie Chapatti online customer account via www.charliechapatti.com/www.charliechapatti.orderswift.com by no later than the deadline specified on the Paycode Voucher and/or at the time the Paycode Voucher is issued by entering the relevant voucher code (“Paycode Voucher code”) and will expire if not applied by this date. If the Paycode Voucher is applied before the expiry date, the customer account will be credited by the relevant amount. Unless otherwise provided or specified in the Specific Voucher Terms, any credit must be used within three (3) months of the date on which the Paycode Voucher is issued.

2.2 If the order value is less than the Paycode Voucher value that has been credited to the customer account, no change or cash will be given. However, any balance will be left as a credit to the customer account, and may be redeemed against subsequent orders.

2.3 If the order value is more than the Paycode Voucher value that has been credited to the customer account, the remaining balance must be paid online using a debit or credit card.

2.4 Paycode Vouchers and Paycode Voucher Codes are only valid for one use. Once the Paycode Voucher Code has been used (whether in an authorised or unauthorised manner), the Paycode Voucher Code will be void. Paycode Voucher recipients are responsible for ensuring that their Paycode Voucher Codes are not used by someone else.

3. SPECIFIC TERMS OF USE FOR DISCOUNT VOUCHERS

3.1 Discount Vouchers must be used by the deadline specified on the Discount Voucher and/or at the time the Discount Voucher is issued by entering the relevant voucher code (“Discount Voucher Code“), and will expire after such date.

3.2 In the event of 500 redemptions made per Discount Voucher Code, the Discount Voucher Code will automatically expire regardless of the expiry date.

4. GENERAL TERMS OF USE FOR ALL VOUCHERS

4.1 The right to use a Voucher is personal to the original recipient and may not be transferred. No Voucher may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without our prior written permission. In particular, Vouchers distributed or circulated without our written approval, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

4.2 Unless otherwise provided or specified in the Specific Voucher Terms:
4.2.1 Vouchers may not be used in conjunction with other Vouchers or any other discounts or promotions provided or advertised from time to time;
4.2.2 each Voucher will be valid for use by a recipient only once;
4.2.3 each customer or household is limited to one Voucher per promotion or offer; and
4.2.4 the right to use a Voucher is personal to the original recipient and may not be transferred.

4.3 When you use a Voucher you warrant to us that you are the duly authorised recipient of the Voucher and that you are using it in accordance with these terms, lawfully, legally and in good faith. If we believe in our sole discretion that a Voucher is being used in breach of these terms, unlawfully, illegally or in bad faith, we may reject or cancel the Voucher.

5. MISCELLANEOUS

5.1 Please note that because of standard banking procedures, your bank or card issuer will initially “ring-fence” the full amount of an Order (before any Voucher credit or discount is applied) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance.

5.2 Vouchers may not be exchanged for cash.

5.3 We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.

5.4 We reserve the right, at any time and in its sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.

5.5 All standard terms and conditions from time to time for use of the Website and the Service apply.

IV. COMPETITION TERMS & CONDITIONS

1. GENERAL

1.1 The following general terms and conditions (the “General Competition Terms”) will apply to all competitions run by Charlie Chapatti.

1.2 Individual competitions will also be subject to, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (the “Specific Competition Terms”) that will be specified in connection with each competition.
1.2.1 Competitions are open to individual residents of the UK aged 18 or over, except employees of Charlie Chapatti, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.
1.2.2 Winners will be responsible for ensuring they are able to accept the relevant prize, as set out and in accordance with these General Competition Terms and any applicable Specific Competition Terms.
1.2.3 We reserve the right to redraw a competition winner if the relevant prize is not accepted or claimed within the time period stated in the applicable Specific Competition Terms.
1.2.4 Completing and submitting a competition entry form will be deemed acceptance of the General Competition Terms and any applicable Specific Competition Terms.
1.2.5 The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
1.2.6 Any personal data that is collected as part of any Charlie Chapatti competition will be processed in accordance with applicable UK data protection legislation. For further information on our Privacy Policy please go to: LINK.
1.2.7 We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.
1.2.8 Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.
1.2.9 All standard terms and conditions from time to time for use of the Website and Service apply.

V. COOKIES POLICY

We use cookies to improve the quality of our site and service, and to try and make your browsing experience meaningful.

When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer but not specifically who is using it. By associating the identification numbers in the cookies with other customer information when for example you log-in to the site, then we know that the cookie information relates to you.

By proceeding beyond this page you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences.

This cookies policy explains:
• What are cookies?
• Why do we use cookies?
• Managing your cookies preference

What are cookies?
Where we use the word ‘device’, we mean the computer, mobile phone, tablet or other device you use to access the internet.

Cookies are small pieces of information (small files of letters and numbers) which are issued to your computer when you visit a website and which store and sometimes track information about your use of the site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are only used where you ask us to remember your login details for when you next return to the site and will last for a longer duration.

Why do we use cookies?
We use cookies to distinguish you from other users of our Website and to provide increased functionality on our Website. This helps us to provide you with a better user experience and also allows us to work to improve our Website.

We don’t use any of our cookies to collect personal information about you, only anonymous information. We don’t use any of our cookies to target you with online advertising.

Please note that not all the cookies on our Website are set by us (see Cookies set by third parties below).

The cookies used on charliechaptti.com are explained below and based on the International Chamber of Commerce guide for cookie categories.

1. Strictly necessary cookies

Strictly necessary cookies are essential and allow you to use fundamental features of our site such as enabling you to order online more easily – without them, you wouldn’t be able to move around our Website or use its features.

The essential features of our site require strictly necessary cookies so that we can remember your postcode and what is in your shopping basket whilst you continue to order products from our site and/or navigate to different pages of the site during your browsing session. We are also able to identify you as being logged in to charliechapatti.com and to ensure that you are able to access the appropriate features on our site.

If you choose not to accept these cookies, you will be unable to use our site for ordering online, only for browsing.

We use cooking to:
• Allow your computer to be recognised within a website so any page changes, item or data selection is remembered; and
• Detect software on your device which enables content on our Website.

These cookies are only stored for the duration of your visit to our Website.

2. Performance cookies

Performance cookies are not essential, but they provide us with useful anonymous information about how you move around our Website or use its features, so that we can improve the quality of our site and service.

Our performance cookies do not collect any information that could potentially identify you. All information collected is anonymous and is used by us to:
• provide statistics on how our Website is used (including which pages are visited more often and how users came to visit our Website);
• evaluate our Website performance, helping us improve the site by measuring usage information and any errors which occur during our users browsing experience; and
• help us ensure that the content and features on our Website are relevant for your future visits.

Contact Us

Want to get in touch with us?

Send us an e-mail at Charlie@charliechapatti.com and we’ll get back to you as soon as possible.

Is your order late?

The best thing to do is to give the restaurant a ring. Since they’re the ones cooking your food, they’ll know exactly where it is, and why it’s been delayed. You can find the number in the Contact Us page of the Website: www.charliechapatti.com/contactus